Re: [libreoffice-users] LibreOffice 3.5 Installation problem

On 2012-06-19 9:20 PM, Jay Lozier <jslozier@gmail.com> wrote:
> On 06/19/2012 08:58 PM, Brian Charlton wrote:
> > Note that the message I am getting refers to LO 3.5 Quickstarter,
> > but it is not installed at that stage. After removind LO 3.4, I
> > still got the same message and failure.
> >
> > I am at a loss.

> Try using RevoUninstaller as suggested by Tom. I believe there is a free
> version to remove the leftovers from the Windows uninstall. I understand
> Windows sometimes leaves stuff behind when using the MS supplied
> uninstaller. (I use Linux so I normally do not deal with Windows
> specific issues).

The message refers to the Quickstarter, which means there is actually a 
*running* *process*, so it has nothing to do with straggling leftover 
files on the filesystem...

Brian - have you checked your running processes? Are you doing this from 
an Admin account?

CTRL-SHIFT-ESC (brings up the task manager on all versions of windows)

Be sure you are on the 'Processes' tab - look for *any* soffice.exe or 
soffice.bin processes... if you don't see any, be sure the 'Show 
processes from all users' is checked (bottom left of task manager window)

If you see any, kill them, then run the installer again and it will 
work. If you *don't*, then I imagine something is hosed, or you are not 
doing this from an Admin account.

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