Re: [libreoffice-users] Unsubscribing from this list

Hi,

Le 20/01/2012 13:28, Florian Effenberger a écrit :
> Hello,
>
> in the last few days, we have been receiving numerous requests for
> unsubscription from this mailing list.
> [...]
>
> Way over 95% of all unsubscription problems are not related to any
> malfunction of our mail system or of spam filters triggering in error.
> We can confirm - we've researched each and every case - that nearly all
> unsubscription problems simply occur because people do not *READ* the
> instructions we give.
>
> Thank you very much for your cooperation, and sorry for any inconveniences,
> Florian

To me it appears that many people subscribing to mailing lists and 
having problems are those who don't really know what a mailing list is 
all about. Most have one single question to ask, they are probably 
newbees (at least to mailing lists). Then they are overflooded by a 
seemingly unstoppable flow of messages, most of which have nothing to 
see with their own question.

The consequences are:
-- they are angry at a stupid communication system
-- they can suppose that the software itself belongs to the same sort of 
cr..
-- they are lost and don't even see the unsubscription option
-- the shout at the list because of FUD

All of this is bad marketing for LibO (or any large audience tool using 
mailing lists). This may turn people away from the software and, worse, 
make them denigrate it.

I'm a long-time user of mailing lists and I wouldn't swap to anything 
else for reasons already given by others here. Nevertheless, I'm now 
convinced that most of newbees or one-shot questionners should be 
directed to forums first and that the way mailing lists work should be 
widely emphasized. The last problem being to make forums and mailing 
lists transparently communicate.

--
Jean-Francois Nifenecker, Bordeaux

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