[libreoffice-users] Re: Engaging users: initial results of the survey

On 11/12/13 8:50 AM, John Meyer wrote:
> On 11/11/2013 11:33 AM, Ken Springer wrote:
> > After using LO for awhile, I found and filed a couple of bugs/issues.  I
> > wanted to contribute in the area of reporting issues, but I don't have
> > the knowledge to fix them.  I didn't expect those problems to go to the
> > head of the line.  But I *did* expect them to be put in the queue and
> > eventually fixed.
> >
> > What I didn't like was being told my issues were not important.  BS!
> > It's important to me.
> >
> > Let's say you have a car, and every 4th time you go to use it, it won't
> > start.  You take it to your mechanic, and each time you do, he tells you
> > "it's not important, he's got bigger problems to solve".  Are you going
> > to continue to take it to that mechanic, or are you going to find a
> > different mechanic?
>
>
> You didn't provide links to the bugs that you provided, so I really
> can't tell if they're crashes every 4th time you start, "I don't like
> where the mirror is placed", or something in between problems.

It never occurred to me someone would want the bug numbers.  <G>

        1.  44871
        2.  44986
        
> And yes
> there is a right way to tell the customer that the issue is either not
> one that you get to at this moment or that the majority prefer the
> solution solved another way (usually it involves a suggestion of an
> alternative technique).
> But even though you treat the customer as if they are always right, that
> does not mean that they are always right.  Some things the customer is
> wrong on.

Indeed, sometimes they are wrong.  But, if you want them to return, they 
are always right.  :-)

> Some things are out of budget for LO, and some things are
> just preferred to be done another way.  The choice has been put in your
> court.  You can use LO or you can find another office suite that meets
> your needs depending upon the issue.

As I've posted, I am looking for an alternative, and have "candidates". 
   LOL

> The best thing about LO is that
> you don't have to drop one to take on another.  And not even Microsoft
> or Adobe would drop everything and start changing code just because one
> user wants a change.

Changes are one animal, fixes are another.

> Any company that did that would soon find itself
> bankrupt.


--
Ken

Mac OS X 10.8.5
Firefox 24.0
Thunderbird 17.0.8
LibreOffice 4.1.2.3


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