Re: [libreoffice-marketing] Advice Needed

Le 2010-11-05 16:20, Anthony Papillion a écrit :
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> On 11/5/2010 3:10 PM, Michel Gagnon wrote:
> <snip>
> > Just for information, what kind of support do you offer to these
> > customers? I am wondering what incentive there is for the small computer
> > store to pay $25 per user for your service rather than simply download
> > the official version from the website and install it by themselves.
> >
> > Regards,
> >
> > P.S. I am not getting into that business anyway.
> We're offering a lot of customer hand holding. For example, if a user is
> experiencing a crash, we'll help them diagnose it, and we'll help them
> with basic usage questions or problems.
>
> The incentive for the store is that they are not having to constantly
> field calls from customers who are used to MSO and aren't quite
> 'getting' LibO.
>
> On the enterprise side, not associated with this store, we offer
> training, consulting, conversion assistance, and deployment.
>
> We've only offered both of those services to OOo users in the past. But,
> like I said, we're going to be deploying our LibO program next week.
>
> Anthony

Thanks
--
Michel Gagnon
Montréal (Québec, Canada) -- http://mgagnon.net

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