Re: [tdf-discuss] FreeDesktop Bugzilla

----- Original Message ----

> From: Michael Meeks <michael.meeks@novell.com>
> On Fri, 2010-11-12 at 15:36 +0100, Friedrich Strohmaier wrote:
> > >  LibreOffice already has the selectable help/about version text so it
> >  > can be cut/pasted.
> > Yeeey!! 
>      :-)

Hardly. Now you've got two things that can go wrong for a bug report.
Sure it's less the user has to remember, but now you're relying the user
being able to reliably copy/paste for the bug report too - information that
may not be easily accessible - e.g. if they can't run the software due to it
crashing, perhaps without generating the crash report manager.
 
> > >    "Version key (paste from  help->about):"
> > That's what I allways dreamed from in  OOo!!
>
>     Nice - so - I guess we can do still better. It  would be -really- nice
> if we could cut/paste a block of text (perhaps a  non-human-readable
> chunk) that we could parse in javascript to auto-fill-out  many of the
> fields accurately:
>
>     platform / exact  version / enabled extensions /
>     java version / etc.  etc.
>
>     I'll add this as an easy  hack.
>
>     As/when we have a defined URL, we could add a  'file a bug' link that
> could even auto-populate that. Lots of fun is  possible. First we need
> some draft of the form / flow / wizard[in a single  page] to fill in to
> file the bug I think.

Why bother? If you can do that, then you can just as easily have it load the web 
page
in a browser for the user to simply review and sign off on, or even just have 
another
dialog come up that directly submits the information to the system without 
having to
go through a web browser - which would be even better to do so as to cover users
that don't necessarily have Internet access since you could then create a zip 
file and
give them instructions on what to do when they _do_ have Internet access (or 
provide
a means to send it at a later time).

Seriously, Thunderbird has a means to capture a crash report and save it for 
later
submittal. They recognize that not all users are able to access the Internet or 
their
mail system at all times. LibO needs to account for that too.

And no, copy/paste is not a step in the right direction here.

Ben


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